OSS Business Process Management

In addition to an Application Service Provider, APB is also a Business Process Management firm. APB manages the full spectrum of operational processes and procedures to support alarm registration and false alarm management activities. Our staff is comprised of highly qualified and trained individuals with extensive experience in their particular fields. We emphasize disciplined professionalism to assure client satisfaction with our services. APB continually invests in the development of best practices and the certification of employees in their respective fields.

Following is a list of some the operational activities provided by APB:

1. Administration
   1. Coordinate public awareness and education programs.
   2. Administer billing to jurisdictions and reconcile remittances.

2. Relationship management
   1. Provide liaison between the city, alarm association, alarm dealers and APB.
   2. Perform business analysis to assure best practices are employed to meet city requirements.

3. Billing and subscriber care
   1. Manage automated alarm permit and false alarm notification and billing activity.
   2. Research exceptions from CAD interface and subscriber web issues.
   3. Provide telephone support for dealers, subscribers and city personnel.

4. Network administration
   1. Monitor and maintain data center hardware, connectivity and IVR system.
   2. Provide technical support services.
   3. Coordinate data conversion during implementation process.

5. Payment Processing and Collections
   1. Monitor daily payment processing, posting and reconciliation.
   2. Research payment exceptions and process wholesale payments.
   3. Perform collection calls and issue dunning letters according to jurisdiction business rules.
   4. Scan correspondence, business licenses and subscriber acknowledgement forms.
   5. Manage original document storage and retrieval.

6. Training and documentation
   1. Provide on-site training for city personnel.
   2. Coordinate centralized training for alarm dealers and monitoring stations.
   3. Maintain training materials and user documentation

7. Software engineering
   1. Perform technical analysis, software development, quality assurance and application upgrades.
   2. Manage source code and documentation.
   3. Provide project management for custom requests.